How much does a help desk technician make in New York?
How much does a Help Desk Technician make in New York? The average Help Desk Technician salary in New York is $50,006 as of March 29, 2022, but the range typically falls between $44,806 and $55,706.
Is an IT help desk job good?
It’s a good gig, and it can be fulfilling. The median salary for computer support specialists, the Bureau of Labor Statistics says, is around $52,000. Education requirements vary, but the job requires deep computer knowledge and good technical and interpersonal skills.
What is an IT helpdesk job?
An IT Help Desk Technician is responsible for providing technical support and assistance. They interact with customers by phone or in-person to resolve their computer problems related to software and hardware issues to help them get back up running smoothly again.
What is desktop support technician?
As a Desktop Support Technician, you’ll use your hands-on computer smarts to do one or more of the following: Install, modify, clean and repair monitors, keyboards, mice, central processing units (CPUs), printers and other peripherals. Troubleshoot problems and provide technical support for software and hardware.
What is the next step after help desk?
After you’ve put in your time as a help desk technician and obtained some good entry level certifications, you can likely expect to move on to a job as either a network administrator or systems administrator. A systems administrator is not going to be answering the phone as much as a help desk tech will be.
How long should you stay at a helpdesk job?
The general rule of thumb is that two to three years is probably the longest you want to be in a helpdesk role if you plan on moving up into a more specialized field. That is assuming that you are using such a position as a stepping stone.
What is Level 2 help desk?
Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services). They handle escalated issues that Level 1 support is not equipped to handle.